Three Not-So-Obvious Ways to Keep Employees Happy
By Marty Nemko
InfoWorld's Steve Alexander offers these innovative ways to keep employees motivated without breaking the bank:
- Instead of hiring consultants to train employees, cater lunch once a month and rotate employees teaching co-workers what they know best.
- Do the employees hate tough customers? Shunt them all to one volunteer employee who gets special recognition or combat pay. Matt Weinstein, CEO of PlayFair, tells of a bank manager who awards a magnum of wine to the teller who, that week, served the most difficult customer. As a result, instead of trying to avoid difficult customers, most tellers actually look forward to them.
- Give employees a frequent chance to earn small rewards combined with public recognition: sports tickets, free meals, or on-the-spot cash. But Lynn Halpin, CEO of Detroit Edison, warns that this better be part of a comprehensive plan. "If you work for Attila the Hun, someone handing you $50 is like rubbing salt in a wound."
If you're the boss, consider asking your staff if they'd like to try one of the above. If you're the worker bee, consider proposing one of the above to your boss.
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