Article Topics

This site was built according to strict accessibility standards so that all visitors may browse it easily.

| Valid HTML 4.01 Strict |Valid CSS

|Level Triple-A conformance W3C-WAI accessible web content |Section 508 Bobby-Approved accessible web content |



|Career Coaching

| Books

| Radio Show|


| About Marty| Blog | Twitter |Press

email iconsend this article to a friend

Three Magic Words

By Marty Nemko

No, not "Abracadabra, hocus pocus." If I want magical conversations, whether in business or personal interactions, I look for a way to honestly say, I respect you, I appreciate you, or I agree with you. Those three words can sometimes, like magic, turn a discussion from adversarial to collaborative, from cordial to inspired. To remind myself to use "respect," "appreciate," and "agree," there's a Post-it on the frame of my computer monitor bearing just those words. Hotel chain founder, Bill Marriott offers a variation. He says that the four most important words are, "What do you think?"

What can you do today?
On a post-it or slip of paper, write:

  • respect
  • agree
  • appreciate
  • What do you think?
Now attach the Post-it to the place you're most likely to notice it: the frame of your computer monitor? Your Palm? Your desk? Your refrigerator?

Home | Articles | Career Coaching | Books | Radio Show | Appearances | About Marty | Blog |Press