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How to End a Tough Talk

By Marty Nemko

I make a point of ending sessions on a positive note--expressing legitimate optimism, if only, "I know it's tough going, but we'll get there." After a difficult conversation with my wife, I might say, "Well, that didn't get resolved. What the heck? Let's go out to eat." Even in truly painful circumstances--for example, when a boss must fire an employee, it's crucial to end on a positive note, for example, "We had our problems but I will remember the good that you brought to us. Thank you." I bet that alone would reduce the number of wrongful termination suits.

What can you do today?
In your next difficult conversation, remember to try and end on a positive note.

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